Products in stock are delivered within 1 to 2 working days in the Netherlands, Belgium and Luxembourg.

Products in stock to the United Kingdom, Germany and France are delivered within 2 to 3 working days.

Products in stock to Spain, Portugal and Italy are delivered within 3 to 5 working days.

If products are out of stock the estimated delivery may take 10 working days longer than usual.

For deliveries to the Netherlands we use shipping costs of € 4.95 per order. The shipping costs to Belgium are € 8,95. We do not charge shipping costs for orders made over €100,- with delivery within the Netherlands.

For deliveries to Luxembourg, Germany, France, Italy, Spain, Portugal and the United Kingdom, shipping costs are calculated based on the size of the order. These will be calculated during checkout.

When you pay for your order you can choose to use an alternative delivery address.

If you have already placed your order and want to change the delivery address afterwards, we recommend to you contact us. Depending on the status of your order, we may stil be able to change the delivery address.

You can choose to pick up your order at our location in Berkel en Rodenrijs. In order to do this we ask you to contactus first.

Products are shipped in a complete package. If part of your order is not in stock, your package will not be shipped immediately.

Do you need part of the order in the short term? Then we kindly ask you to order these products separately.

All orders are shipped with GLS parcel service.

All packages can be followed with a track and trace code. You will receive this code by email once your order has been shipped.

In addition to the Netherlands and Belgium, we also ship a large selection of our products to the United Kingdom, Luxembourg, Germany, France, Italy, Spain and Portugal.

If your order has not arrived, we advise you to check your tracking information for clarification.

If the track and trace information does not provide you with the information needed, you can contact us to look in it further.

If your order is damaged, it is best to contact us by phone, e-mail or via the online contact form.

If your order is damaged, it is best to contact us by phone, e-mail or via the online contactform.

It is possible to return your products within 8 days – unless otherwise stated.

Products must be returned undamaged, unwashed and in original packaging. The return number must always be stated clearly with your return. You can request the return number by telephone, e-mail or via the online contact form.

If your operation date is further than 8 days, you can contact us to discuss other return options.

For complete return information, please refer to thereturn policy.

You can return your products with a reference to your return number.

EmdaMed B.V.
Morsestraat 22
2652 XG Berkel en Rodenrijs

You can determine yourself via which postal or parcel service you return your product (s). You can request the return number by telephone, e-mail or via the online contact form.

The costs for a return shipment are entirely at your own expense and depending on the way in which you return your order. You can determine yourself via which postal or parcel service you return your product (s).

Products can be returned undamaged, unwashed and in original packaging within 8 days.

If your operation date is further than 8 days, you can contact us to discuss other return options. This can be done by telephone, e-mail or via the online contact form.

You will always receive a refund for products that are returned correctly.

Please note that your product will be returned unwashed, undamaged and in its original packaging, stating the return number.

Once we have received the product it will be subject to a return check. If the product meets the conditions (undamaged, clean, unwashed and in the original packaging), the amount will be refunded to the account number known to us within 14 days.

When returned products are received damaged, they will not be refunded.

When returning products, pack them in the original packaging to avoid the risk of damage or destruction.

If the returned products (not medical devices) are damaged, worn, dirty or used, no refund will be made.

If your product(s) are incomplete and / or defective, we advise you to contact us by phone, e-mail or online contact form.

It is not mandatory to create an account. You can also order products without an account. However, creating an account does offer advantages, such as reviewing your orders and setting various billing addresses.

If you have forgotten your password, you can request it here.

If requesting a new password is unsuccessful, it is best to contact us via the online contact form.

You can change your details in My Account, then Account Information.

You can find information about your order under My Account and then Orders.

You will receive your order details by e-mail aswell.

You will receive your invoice directly by e-mail after placing an order. The invoice can also be viewed digitally under My Account Orders. Here you can select which invoice you want to view.

If you have a complaint about our service or product(s), please contact us. This can be done by telephone, e-mail or via the contact form.